
SHIPPING FAQs
How long will it take for my order to be shipped?
Orders are processed within 1-3 business days.
What are the shipping costs?
Within the U.S.
- Free 2 Day Expedited shipping on U.S. orders over $500.
- $25 flat rate shipping on U.S. orders up to $500.
International Shipping
- $60 FedEx or UPS shipping on all International orders.
Do you offer expedited processing and shipping?
Please contact us for expedited shipping options.
How do I arrange local pick up?
Local pick up is available only in Paia or Kahului, Maui. At checkout, select the local pick up option, and we will email you to arrange a time and location for picking up your order.
What countries do you ship to?
We currently ship to the following countries: Australia, Austria, Belgium, Bermuda, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Egypt, Estonia, Fiji, Finland, France, French Polynesia, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Mauritius, Mexico, Morocco, Netherlands, New Caledonia, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, and Vietnam.
Customers in Japan: Please contact us for information on where to purchase in Japan.
What if I don’t see my country on the list of options?
Please contact us to inquire about shipping to a country that is not listed on our website.
How are customs and duties handled for international orders?
Pricing includes duties and VAT/taxes, as well as customs clearance. We ship international packages with electronic customs forms (if available), which expedites the customs clearance process. Packages are typically delivered within 4 to 7 business days from date of shipment.
REWARDS FAQs
WHAT IS THE DIFFERENCE BETWEEN POINTS AND REWARDS?
You earn Points, which can be converted to Rewards, which are discounts off of a future order.
HOW DO I APPLY A REWARD TO MY ORDER?
First select the Reward that you'd like to use. You can either apply it to your order when you redeem the points, or copy the code and enter it at checkout.
CAN I COMBINE REWARDS?
Yes, Rewards can be combined by entering multiple codes at checkout.
WHAT HAPPENS IF I REDEEM A REWARD AND DON'T USE IT?
Your Reward will be available for future use. You can see your Rewards in "My rewards" .
DO POINTS EXPIRE?
Your points will not expire, however they do not have any monetary value other than for redeeming discount Rewards.
HOW ARE REWARDS APPLIED FOR INTERNATIONAL CUSTOMERS PAYING IN OTHER CURRENCIES?
The US$ amount will automatically convert to your currency when the reward is applied.
WHAT QUALIFIES AS A REFERRAL?
The person you are referring must be a first time BRM customer, and their order value must be greater than US$750.
WHEN WILL I SEE POINTS FOR A REFERRAL?
Referral points will be deposited to your account when your friend's order of $750 or more is fulfilled.
GENERAL FAQs
How can I track my order?
Once your order has been processed, you will receive a shipping confirmation with a tracking number. Alternatively, your tracking number is viewable by logging in to your BRM account.
Can I see my order online?
Yes! Log into your account to track your orders and monitor your purchase history.
What is your return policy?
We accept returns for 14 days from the delivery of your item. If you would like to return an item, please send us a message from the "Contact" link on our website or by replying to your order confirmation email. Please do not send a return prior to contacting us.
What is your warranty policy?
We offer a one-year warranty coverage against defects in materials or workmanship, under normal use and care, to the original purchaser. Please refer to our warranty policy (link at the bottom of the page) for details.
How do I register my products for warranty?
For products purchased from the Boardriding Maui website, the warranty coverage is automatic. For products purchased from an authorized retailer, proof of purchase in the form of a receipt will be requested for a warranty claim.
Can I purchase a gift card?
Yes, we now offer gift cards! It is listed as a product item in the Products section.